About Health Professionals Bank Find out more about who we are, and how we can help. Talk to us Phone us Email us Breadcrumbs Health Professionals Bank About Us About | HPBank About us Find out more about who we are, and how we can help. Who we are Governance Customer owned banking In the media Community Reports and disclosures Who we are Governance Customer owned banking Customer Owned Banking Over 4.5 million Australians are customers of mutual banks, credit unions and building societies. We have worked closely with Customer Owned Banking Association (COBA), to develop the Customer Owned Banking Code of Practice. What is the Customer Owned Banking Code of Practice? The Code is an important public statement of the value we place on improving the financial wellbeing of our customers and the healthcare community. It reinforces our commitment to: the benefits of mutuality community involvement fairer fees and customer or member, service. How does it affect you? The Customer Owned Banking Code of Practice is how we deliver on our guarantee to serve our customers first. Our 7 key promises to you outline how we do this. Our 7 key promises to you We will deliver banking services in the interests of our customers. We will obey the law. We will not mislead or deceive. We will act honestly and fairly. We will offer products and services that are fit for general purpose. We will deliver services with reasonable care and skill. We will contribute to our community. Find out more You can download the complete Customer Owned Banking Code of Practice or you can request a copy to be mailed to you. Download Request a copy In the media Community Reports and disclosures
