Help Centre Have a question? Search across topics or enter in keywords below. Call 1800 472 265 Phone us Email us Breadcrumbs Health Professionals Bank Help Centre Help Centre Hi, how can we help? Search Submit help search Common questions Getting started with internet banking How do I change my card PIN? How do I activate my card? Can I access your website and Internet Banking using Windows 7? What browsers should I use for the website and online banking? Do you have a mobile app? What is the BSB? Are there any system updates or planned maintenance? What happens if I do not tell you my Tax File Number? How do I report a lost or stolen card? Tips for tax time What are your home loan interest rates? Public holidays View all Popular questions Browse Categories Accounts FAQs How does a Direct Debit or Recurring Payment work? How can I receive my bank statements? How can people transfer funds to me? How do I close an account? How do I make payment with multiple signatories? View all accounts questions Banking FAQs How do I setup a future payment? What is the New Payments Platform? Can I access your website and Internet Banking using Windows 7? Having problems with the mobile app? Do cards transfer to a new phone? View all banking questions Cards FAQs How can I control my cards in the Mobile Banking App? How can I decrease my limit or close my credit card? How do I activate my card? How do I report a lost or stolen card? Visa debit card essentials View all cards questions Other ways we can help FAQs Are there any system updates or planned maintenance? Book a Wills Service appointment Notify us of your travel plans Public holidays Can I get an insurance quote? View all other ways we can help questions Troubleshooting FAQs A file is downloaded when I try to log in I am getting a system error I am unable to log in to the app I am unable to view or open statements iOS 17 is coming View all troubleshooting questions Home loan FAQs Can someone come out to see me about a home loan? How can I redraw from my loan? How do I apply for an owner occupied home loan? How does a fixed rate home loan work? What are your home loan interest rates? View all home loan questions Can't find what you are looking for? Ouch! If you can't find it on our site, drop us a line and we will be in touch. Drop us a line
