You can either:
• Speak to one of our team members in person at one of branches (and bring original or certified copies of any relevant documents you already have on-hand e.g. Death Certificate, Will)
• Call our Estates Section on 1800 472 265 (option 4 then option 6 and ask to speak with deceased estates) Mon – Fri, 9:00am – 5pm (Sydney time)
• Email us [email protected] with information of the deceased’s full name, date of death and your contact information as the notifier and attach certified copies of documents you may already have e.g. Death Certificate, Will/Grant of Probate (if applicable)
• If you’ve engaged a solicitor to support settlement of the estate, ask them to provide us with a letter of representation, stating that they act for the estate
Once notification is received, information will only be shared with the legal representative (executor/administrator or solicitor acting for the estate).
After notifying us, we may contact you by phone or a confirmation letter will be posted within 14 days outlining the requirements for next steps.
What will happen to the accounts?
To ensure we protect our members Estate from unauthorised access we will take the following steps upon receipt of a deceased notification:
• Accounts belonging solely to the deceased are stopped to prevent further transactions, including existing recurring payments and direct debits (direct debits related to insurance or utilities may be paid on a case by case basis). Direct credits can still be received until the membership is finalised
• All facilities such as cards, internet or mobile banking access held by the deceased will be cancelled
• Any Third Party access held on the membership for Power of Attorney, Authority to Operate or Guardianship will cease
• RediCredit and/or credit cards where the deceased was the primary cardholder will be cancelled, including cards for any additional cardholders
• Joint accounts will remain unchanged and the surviving joint account holder can operate them as normal. These accounts will be transferred into the name of the surviving joint account holder once required documentation is received
• Circumstances for loan products vary. We will provide information in writing with options and requirements to the authorised legal representative and/or surviving borrower
What about Home loans?
If the loan was solely owned by the Deceased, the title of the security property will need to be transferred into the executor/s name, and can then be settled in accordance with the Will. Documentation will be required.
If the property is to be sold please complete the Request to release security property
If the loan is held in joint names and the surviving account holder would like to transfer the mortgage into their name solely, a new loan application will be required with a full affordability assessment.
