Help Centre | How can I control my cards in the Mobile App?

Hi how can we help you?

You can change your card PIN, temporarily block your card, and stop a card and report it as lost or stolen using the Mobile Banking App.

You can put a temporary lock on your card from the Mobile Banking App.

Step 1: Tap on the card icon at the bottom of the screen, you will see ‘Lock card' in the middle of the screen.

Step 2: Swipe right to lock it and swipe left to unlock it. It's really that easy!

Step 1. Select ‘Cards’ icon or Manage cards from menu

Step 2. Tap Change PIN

Step 3. Enter new PIN and confirm new PIN

Step 4. Select Continue

If you need further assistance, please contact us.

You can easily order a new card using the Mobile Banking App.

Step 1: You should first make sure that your postal address is correct in the My Details section of the app.

Step 2: Tap Need help with your card?

Step 3: Tap one of the three options (damaged, stolen, lost)