Notify us of your travel plans

Information on notifying us of your overseas travel plans

Hi how can we help you?

Travelling overseas? Let us know before you take off, so we can expect to see international transactions on your accounts, and keep an eye out for any suspicious activity on your accounts

Watch our video for more help with notifying us of your travel plans via the Mobile App.

Notify us of your travel plans

Follow these easy steps, and when you're done, check out our handy travel checklist to make sure you’re ready to jet.

Update us through the Mobile App

Step 1: Log in to Mobile App.

Step 2: Select the menu in the left corner of the page (three horizontal lines).

Step 3: Select ‘Travel overseas’.

Step 4: Enter departure date, return date, as well as the countries you’re visiting and contact details (mobile/email), so we have the best way to contact you while travelling if needed. Note: your current mobile number will already be there from when you registered the app.

Step 5: Select ‘Finish’.

Update us through Internet Banking

Step 1: Log in to Internet Banking.

Step 2: Select 'Overseas travel notification' in the Self Service menu.

Step 3: Enter departure date, return date, as well as the countries you’re visiting and contact detail (mobile/email), so we have the best way to contact you while travelling if needed.

Step 4: Select ‘Submit’.

You can also notify us by phone.

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