Troubleshooting Need help? Find answers to common tech issues when accessing Internet Banking. Talk to us Phone us Email us Breadcrumbs Health Professionals Bank Troubleshooting We're here to help With an ever-growing to-do list, the last thing you need is a tech obstacle to stall your banking. Follow these simple steps to solve common tech issues when accessing Internet Banking. System error If you come across a ‘System Error’ when trying to access Internet Banking, clear your cache and cookies. Follow our guide to clearing your cache Out of date browser If your browser is out of date, we’ll let you know when you try to log in to Internet Banking with a message that reads: You are using and old version of [your browser name]. Find and download the best browser for your online banking. Find out which browser you should be using, and how to update your browser Mobile App problems You may be required to re-register your account after you update to the latest version of the Mobile App. Follow our step-by-step guide to re-registering Planned maintenance You may be unable to access Internet Banking if there's a system update or planned maintenance. Check if planned maintenance is scheduled Getting started with Internet Banking Discover all the need-to-know information if you’re new to Internet Banking. Learn more about Internet Banking Visit our Help Centre Find more information about Internet Banking, and our products and services. Accounts Banking Cards Home Loans Other ways we can help
