Banking made more convenient

Your Health Professionals Bank Mobile Banking App

Faster, easier, and more convenient banking is here! 

 

App features

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Health Professionals Bank Security Promise

 

 

 

FAQs

Compatible Products

 

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 Features for more convenient banking

 

Secure messages

Life gets busy – contact us straight from the app.

  

Track your spending

Know where your money is going with the ‘How I Spend’ feature. Track your spend for the month across different categories.

 

Set a savings goal

You can do it! Link your savings account to a savings goal and start planning for that holiday or new car you’ve always wanted. 

Smart transactions search 

Easily locate transactions with simple and advanced search. Search by amount, date, keywords, receipt numbers and more.

 

Net Position

You can now easily see your net position so you can keep on top of your finances with the Bank.

 

Personalised banking

Easily find the right account. Personalise each account with a unique nickname or rearrange them to suit your preference.

Find out what’s in the app

Access a variety of tutorials, including how-to videos and how-to guides that can show you how to make the most of the app’s most commonly used features. Step-by-step tutorials to help you get your banking done.

FAQs

How do I log in to the app for the first time?

You may be required to re-register your account after you have updated to the latest version of the Mobile Banking App. It’s important to regularly update your Mobile Banking App when available to improve its security and the protection of your personal information.

How to re-register your account on an iPhone

1. Open the app and select ‘Log in’.
2. Select ‘Let’s get started.
3. Enter your Member Number and Internet Banking Password.
4. Select a security option (PIN or Pattern).
5. Enter PIN or Pattern you will use as your mobile app login.
6. Read and Accept ‘Terms Of Use’.
7. Accept or decline Biometrics.
8. Virtual App tour will appear on your first registration.
9. You are now ready to use the mobile app.

Our iOS app requires iOS 6.1.4 or above on your device to be installed.

How to re-register your account on an Android phone

1. Open the app and select ‘Log in’.
2. Select ‘Let’s get started’.
3. Enter your Member Number and Internet Banking Password.
4. Select a security option (PIN or Pattern).
5. Enter PIN or Pattern you will use as your mobile app login.
6. Read and Accept ‘Terms Of Use’.
7. Accept or decline Biometrics.
8. Virtual App tour will appear on your first registration.
9. You are now ready to use the mobile app.

Our Android app requires Android 7.0 or above on your device to be installed.

Why is there a new Health Professionals Bank Mobile Banking App?

We’re always working to make your everyday banking easier and a better Mobile Banking App¹ is one way we do that. You’ll find the new Health Professionals Bank Mobile Banking App is easier to use, faster, with new features, enhanced security and fraud monitoring.

With the new Health Professionals Bank Mobile Banking App, you can perform many common banking tasks on the go – 

• View quick balances
• Transfer money
• Make and manage payments (including PayID and BPAY)
• Perform account management tasks like updating your details, blocking a card or requesting a new one. 

What features does the app have?

You can track your spend, set a savings goal and search/filter transactions to help better manage your money.

You can also manage your PayID² within the app, share payment receipts, search/filter transactions and download your transaction history.

You can contact us securely within the app whenever you need assistance or support and we’ll get back to you as soon as possible. 

How many devices can I register the app on?

You can register the app on up to four mobile devices. If you have already registered the app on four devices and wish to register another one, you’ll have to deregister one of the other devices first. You can do this from any of the four currently registered devices. 

How do I deregister a device?

To remove a device: 

1. Go to Settings & security
2. Choose My settings 
3. Manage Registered Devices. This will list all enabled devices. Here you can remotely deactivate other devices currently logged into the app. Tap the trashcan next to the device you want to deregister and it will be removed. You will now be able to register another device. If you deregister the device you are currently logged into, you will be logged out of that device.

Compatible products