Security

Bank with confidence, knowing we’re protecting you, your identity and your money around the clock.

How to bank, shop and transact online with confidence

While you can shop and transact online with confidence knowing that we’re committed to protecting you and your money from fraud, scams and identity theft, you can also take a few simple steps to keep yourself safe online.

Here’s our quick guide to protecting yourself online.

Icon of a mobile phone with a locked padlock on screen. 

Keep your information secure

Always create unique passwords, keep them safe, and change them regularly for extra security

  

Stay up to date

Turn on automatic software updates on your devices so you always have the latest security features

Icon of an eye enclosed in a circle.  

Know what to look for

Check our scam alerts and keep an eye out for suspicious activity

  

Seen something? Say something

Report any suspicious transactions and activity straight away

  • Keeping your password safe

  • Staying safe while using Internet Banking

  • Keeping your computer secure

    Keeping your computer secure

    Safe online banking and shopping starts at home, with up-to-date security software. The good news is that high-quality security tools have never been more affordable, or easy to use. 

    Here’s how to make the most of them:

    • Check that you have the most up-to-date version of your computer’s operating system and your Internet browser installed and turn on automatic updates. 
    • Install anti-virus and anti-spyware software from a trusted brand, then keep it up to date and renew any subscriptions. 
    • Make sure you have a strong, active firewall – whether it’s built in to your operating system, or powered by your anti-virus tools.
    • Watch for suspicious emails and avoid opening them, clicking on links or opening attachments. If you do, use your anti-virus software to scan for problems.
    • Be careful about the software you install, especially if it’s free or doesn’t come from a well-known source. Scammers can sneak spyware and viruses into software installation packages, so you may get more than you’ve bargained for.

  • Staying safe while shopping online

Contact us

  • Card gone missing?

    On the Mobile Banking App
    1. Tap Need help with your card?
    2.Tap one of the three options (damaged, stolen, lost)

    By phone
    In Australia: Call 1800 472 265 (8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750 (after hours).
    Overseas: call +61 2 9735 9151 (8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance. 

    We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.

    Contact us

  • Seen something suspicious on your account? Report it

    If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 472 265 (in Australia) or +61 2 9735 9151 (from overseas).

     

     

     

    Learn about avoiding fraud and scams

  • Received a suspicious message? Let us know.

    If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.

    The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.

    After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.

    Report a suspicious message

More information to keep you and your money safe

A close up image of a serious-looking woman using a tablet device while sitting in a chair. The background is dark.

Stay safe from fraud and scams

Learn more about the tricks fraudsters use, how we protect you against them, and what you can do to stay safe.

Learn more

A woman is sitting on a couch using a mobile phone and holding a Health Professionals Bank Credit card. In the background is a window to the garden.

Card security

Your Health Professionals Bank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.

Learn more

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