Security

Bank with confidence, knowing we’re protecting you, your identity and your money around the clock.

Peace of mind, wherever you like to bank

When you bank on your mobile using our handy app, you’re supported with industry-leading security, transaction monitoring and fraud prevention tools. There are also a few simple steps you can take to keep your mobile and your mobile wallet safe – confident you’re protected by the Health Professionals Bank Security Promise.

Icon of a mobile phone with a locked padlock on screen. 

Use built-in security

Use your smartphone’s security features such as password protection and automatic screen locking

Icon of a mobile phone with a locked padlock on screen.  

Stay protected

Get security software for your phone and automatically install the latest updates

Icon of a mobile phone with a WiFi symbol on screen.  

Watch out for Wi Fi™

Only use trusted, password-protected hotspots

Icon of a mobile phone with a magnifying glass on screen.  

Be ready if it goes missing

Install software that can find or wipe your phone if it’s lost or stolen

  • Protecting your mobile wallet

  • Staying safe when banking on the go

    Staying safe when you’re banking on the go

    The Health Professionals Bank Mobile Banking App is a simple and secure way to manage your money in the break room, at the bus stop or on the beach.

    You can help make sure it stays secure by:

    • Choosing a unique, hard-to-guess passcode. Don’t use birthdays, postcodes, names, phone numbers, or anything else that’s easy for a scammer to discover. Most importantly, never re-use a passcode from somewhere else. 
    • Keeping your passcode secret, not telling anyone and not writing it down.
    • Only using trusted, password-protected Wi-Fi hotspots.
    • Turning off Wi-Fi and Bluetooth™ when you don’t need to connect to the internet.
    • Allowing the Health Professionals Bank app to send push notifications, which gives you oversight of account transactions and helps you monitor for suspicious activity.

    Learn more about mobile banking

  • Keeping your mobile secure

Contact us

  • Card gone missing?

    On the Mobile Banking App
    1. Tap Need help with your card?
    2.Tap one of the three options (damaged, stolen, lost)

    By phone
    In Australia: Call 1800 472 265 (8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750 (after hours).
    Overseas: call +61 2 9735 9151 (8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance. 

    We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.

    Contact us

  • Seen something suspicious on your account? Report it

    If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 472 265 (in Australia) or +61 2 9735 9151 (from overseas).

     

     

     

    Learn about avoiding fraud and scams

  • Received a suspicious message? Let us know.

    If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.

    The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.

    After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.

    Report a suspicious message

More information to keep you and your money safe

A close up image of a serious-looking woman using a tablet device while sitting in a chair. The background is dark.

Stay safe from fraud and scams

Learn more about the tricks fraudsters use, how we protect you against them, and what you can do to stay safe.

Learn more

A woman is sitting on a couch using a mobile phone and holding a Health Professionals Bank Credit card. In the background is a window to the garden.

Card security

Your Health Professionals Bank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.

Learn more

Back to top